Terms of Service

Annalog, Inc. (“Annalog,” “we,” “us”) provides the Service to home care agencies under a written agreement with each agency. These Terms sit alongside that agreement.

If you are an agency, these Terms describe what you may do with the Service and what you are responsible for. Where they conflict with your signed agreement, that agreement wins.

If you are a caregiver, coordinator, or administrator using the Service because your employer chose it, these Terms describe what you agree to when you use it. They are not an employment contract, they do not change your pay or your hours, and they do not create any relationship between you and Annalog beyond your use of this software.

The Service schedules home care visits, records what happened on them, and produces evidence that they took place. In practice that means four things:

• Clocking in and out.A caregiver starts a visit by sending their location from the client’s home, or — when a location cannot be sent — by naming the client and giving a reason, which an administrator then confirms.
• Care notes. A caregiver texts what they are doing as they do it. Those messages are attached to the open visit and are visible to the agency office.
• Coordination. Schedules, open shifts, announcements, and direct messages between the office and the field.
• Records. Each visit becomes a structured record — who, where, when, how long, what was done — that an agency can use for billing and for audit.

Annalog is a tool the agency uses. It does not deliver care, does not supervise anyone, does not decide who works which shift, and is not a medical device or a clinical decision system.

Accounts belong to the agency. An administrator creates them, assigns a role, and removes them. There are two roles: administrators, who can see and manage everything belonging to their agency, and caregivers, who can see their own visits, their own schedule, and the clients assigned to them.

Data is separated by agency at the database level. Nobody at one agency can read another agency’s records through the Service.

Keep your credentials to yourself. Do not use somebody else’s account, and do not let anyone use yours — a visit record is a statement about who was where, and a shared login makes that statement false.

The agency is responsible for:

• Obtaining whatever consents its own staff, clients, and families require under the laws that apply to it, including employment, privacy, and notice-of-monitoring laws in every state where it operates.
• The accuracy of what it enters — client addresses, geofence radii, schedules, and rates. The Service verifies a caregiver’s position against the pin the agency set; if the pin is wrong, the verification is wrong.
• Deciding what its records mean and how they are used for billing. Annalog produces the record; the agency makes the claim.
• Turning off access when somebody leaves, and reviewing visits flagged for review.
• Whether to enable location recording at all, and telling its staff before it does.

Whoever you are, using the Service you agree to:

• Record honestly. Do not clock in for a visit you are not at, and do not clock somebody else in. Falsifying an attendance record is a matter between you and your employer, and in most states it is also a matter between your employer and the payer.
• Write about care, not about people. Notes go into a record that other people read and that cannot be edited afterwards.
• Not attempt to circumvent the Service’s controls— spoofing a location, probing another agency’s data, or automating access without permission.
• Not use the Service to harass anyone, including through its messaging features.

Care notes and visit records are append-only. Once a message is sent it is part of the record; it is not edited and it is not deleted. An administrator can flag a visit, add to it, or mark it as needing review, and every one of those acts is itself recorded.

This is deliberate and it cuts both ways. It is what makes the record worth anything to an auditor — a log that can be quietly rewritten proves nothing — and it means a mistake stays visible. Correct a mistake by adding a correction, which is how clinical records have always worked.

Retention is described in the Privacy Policyand in each agency’s agreement. Note that the Service itself automatically deletes only one category of data — the position trail described in the location disclosure, after 30 days. Everything else persists until an agency or Annalog removes it under that agreement.

The Service texts caregivers about their shifts and receives their care notes the same way. Depending on the caregiver’s phone, those messages travel as iMessage, SMS, or RCS.

STOP works, on any message. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) as a message on its own, and the Service stops sending you messages on every channel, not just the one you replied on. Reply HELP or INFO for who is texting you and how to reach your agency. Reply START, UNSTOP, or YES to turn messages back on. You can also turn them back on from Settings in the web app.

Opting out stops the texts and nothing else. It does not affect your employment, your schedule, or your pay, and your shifts remain visible in the web app. Message and data rates may apply. Message frequency varies with your schedule.

A word on its own is a keyword; a note that merely contains one is a note. “Had to stop halfway” is a care note and is treated as one.

Location is off unless the agency turns it on, and a caregiver is asked before anything is recorded. Declining is a real option: it does not affect employment, and a caregiver who declines still clocks in and out normally.

Exactly what is collected, where each coordinate is stored, how long each one is kept, and how to withdraw are set out in the location disclosure, which is part of these Terms.

Care notes routinely contain health information about a client. Annalog handles that information on the agency’s behalf as a business associate, under a business associate agreement with the agency.

Messages sent over a consumer messaging channel travel across infrastructure Annalog does not operate — Apple’s, a mobile carrier’s, or Telegram’s — and are stored on the caregiver’s device and in that channel’s history. The agency should consider what it is willing to have in a caregiver’s phone before choosing a channel. The Privacy Policy describes this in more detail.

Do not send anything through the Service you would not want in a permanent record: client bank details, immigration status, or anything unrelated to care.

We aim to keep the Service available and we do not promise it always will be. It depends on infrastructure we do not control, including a database host, a messaging provider, and mobile carriers.

Because of that, the Service is built so that no single door is the only one: a caregiver can clock in from the web application or over a messaging channel, and a caregiver whose location cannot be sent has a break-glass path that an administrator confirms. An agency should have a paper fallback for the day everything is down, because there will be one.

Features change. We will not remove something an agency depends on for compliance without notice.

The Service is provided “as is.” To the fullest extent the law allows, Annalog disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Specifically, and because these are the claims this category of product is usually sold with:

• We do not warrant that a visit record satisfies any particular state’s electronic visit verification mandate, or that a payer will accept it. Requirements differ by state and by program and they change.
• We do not warrant that location verification is accurate. Consumer GPS is not surveying equipment; it drifts indoors, in cities, and in bad weather. A verification is evidence, not proof.
• We do not warrant that automated interpretation of a care note is correct. Where the Service summarises or structures what a caregiver wrote, the caregiver’s original words are kept and are what counts.

Limits of liability, indemnities, and the allocation of risk between Annalog and an agency are set out in the agreement signed with that agency, and that is where they belong — they are negotiated, they differ between agencies, and stating them here would either duplicate or contradict the document that governs.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Counsel must complete this section before these Terms are used. It is deliberately left as a pointer rather than filled in with boilerplate copied from another product.

An agency may stop using the Service as provided in its agreement. We may suspend access where the Service is being used to break the law, to endanger someone, or in a way that threatens other agencies’ data — and we will tell the agency why.

On termination, the agency’s records are returned or deleted as its agreement specifies. Individual accounts are removed by the agency’s administrators; removing an account does not remove the visit records that account created, which belong to the agency.

Each version of these Terms carries an identifier — this one is tos-2026-08-09 — and every acceptance is recorded against the version accepted.

When the terms change materially, the agency’s administrator publishes the new version, and everyone at that agency is asked to accept it the next time they open the app. Earlier acceptances are not altered or deleted; they remain an accurate record of what was agreed and when.

Questions about these Terms: legal@annalogcare.com.

Questions about your own shifts, your pay, or a record with your name on it: contact your agency. They hold the records; we hold the software.

See also the Privacy Policy and the location disclosure.